Effective date: 19 January 2026
Who we are
Terra 3D (the “Site”, “we”, “us”, “our”) is an online shop operated by an individual in Cyprus.
Contact for privacy requests: info@terra3dcy.com.
If a postal address is required for a specific legal request, it can be provided upon request via the email above.
What personal data we collect
We may collect personal data when you browse the Site, place an order, create an account, or contact us, including:
- Identity and contact details: name, email address, phone number, billing and shipping address.
- Order details: items purchased, quantities, prices, order notes, delivery instructions, and order history.
- Account details (if you create an account): username and other account settings (passwords are handled by the platform in a secure/hashed form).
- Custom requests: information you submit through the contact form (including custom design requests) and any files/images you choose to send.
- Technical data: IP address and basic server logs (for security, abuse prevention, and reliability).
Why we use your data
We use personal data to:
- Create and manage accounts (if you choose to register).
- Process orders, payments, delivery, returns, and customer support.
- Respond to messages submitted through the contact form (including custom design requests).
- Maintain site security and prevent fraud or abuse.
- Meet legal and accounting obligations where applicable.
Guest checkout and accounts
You may check out as a guest or create an account.
If you create an account, your account allows you to view certain order details and streamline future purchases.
Payments
We accept payments by card and via digital wallets (including Apple Pay and Google Pay) through the Revolut payment gateway (Revolut Pay/Checkout).
Payment details are processed by Revolut and we do not store full card details on our website; Revolut may process personal data as part of providing the payment/checkout service.
For more information on how Revolut handles personal data for Revolut Pay Checkout, please review Revolut’s “Revolut Pay Checkout Privacy Notice”:
https://www.revolut.com/legal/pay-with-revolut-checkout-privacy/
Shipping and delivery (Cyprus only)
We ship only within Cyprus.
To deliver your order, we share the necessary delivery details (typically name, address, and phone number) with:
- Box Now
- Akis Express
Who we share data with
We share personal data only as needed to run the store and provide services to you. This may include:
- Payment processing: Revolut (to process transactions).
- Shipping/logistics: Box Now and Akis Express (to deliver orders).
- Hosting provider: DigitalOcean (website/server hosting).
International transfers
Some service providers may process data outside Cyprus/the EU. Where this happens, appropriate safeguards may be used as required by applicable law.
Cookies
We do not use analytics or advertising cookies for tracking.
However, the Site may use strictly necessary cookies/local storage to enable core functions such as shopping cart, checkout, security, and login/session management.
How long we keep your data
We keep personal data for up to 1 year.
We may keep certain records longer if needed to handle disputes, enforce agreements, or comply with applicable legal or accounting requirements.
Your rights and how to request them
You can request access, correction, or deletion of your personal data by emailing info@terra3dcy.com.
If you request deletion, some data may still be retained where necessary for legal compliance or legitimate business needs (for example, resolving payment issues or disputes).
Security
We take reasonable measures to protect personal data, including access controls and standard security practices.
No method of storage or transmission is 100% secure, so absolute security cannot be guaranteed.
Children
The Site is not intended for children, and we do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time.
The updated version will be posted on this page with a new effective date.